How to Work with a Communication Support Worker (CSW) in Education: A Fresh Approach

Communication Support Workers (CSWs) are an essential part of making education accessible for Deaf and hard of hearing students. These professionals use a variety of communication methods, including British Sign Language (BSL), to ensure students have equal access to education. But what exactly does a CSW do in an educational environment? Let’s take a closer look!

What Does a CSW Do in Education?

CSWs are vital in helping Deaf students engage with the educational content and communicate effectively in settings like colleges, universities, and sometimes even schools. They assist students during lectures, seminars, and workshops, ensuring they have the same opportunities as their hearing peers.

In these environments, CSWs support communication between students and educators, as well as peers, ensuring no one misses out on important discussions. They collaborate with other professionals, such as Teachers of the Deaf, audiologists, and fellow CSWs, to provide a seamless support system for Deaf students.

Who Needs CSW Support?

CSWs are suited for a range of students who use different communication methods. These include:

Students who use British Sign Language (BSL) or Sign Supported English (SSE)
Deaf or hard of hearing students who require assistance to participate fully in an academic environment
Students who need communication support for lectures, workshops, or group discussions

What is Included in the Role of a CSW?

CSWs play a key role in making learning accessible for Deaf students. Here’s a breakdown of what they typically do:

British Sign Language (BSL) interpretation
Sign Supported English (SSE) support
Note-taking and helping students keep up with lectures
Lip speaking for students who use lip-reading as a method of communication
Clarifying understanding by checking that students understand terms or concepts
Simplifying complex terminology to ensure accessibility
Supporting with additional learning needs specific to Deaf students
Modifying course materials to suit the student’s learning style
Providing Deaf awareness to staff and peers
Ensuring smooth communication and respecting confidentiality

What their job does not include...

While CSWs provide a range of services, there are things they do not handle. They do not:

Complete work for students
Handle disciplinary matters like lateness or absence
Teach or check the student’s work
Discuss private or personal information without consent
Join the student during lunch or breaks

How to work with a CSW

CSWs are trained professionals, and they should be treated as such. They have clear boundaries and follow a professional code of conduct. Here’s what you need to know when working with a CSW:

CSWs will always maintain impartiality, meaning they won’t take sides or offer opinions. They’re there to ensure communication is effective, not to be your personal friend.
CSWs use two languages: English and BSL. They ensure that the information from the teacher is translated accurately so that the student understands.
As a teacher, you should focus on the student, not the CSW, even though the student is looking at the CSW. This helps the student feel more engaged with the lesson.
It’s important to meet with the CSW before classes start, discuss lesson plans, and give them access to materials so they can prepare and be ready to support the students.

Read this article to learn more about how to work with a CSW. Click HERE.

CSW Training and Qualifications

To become a CSW, one must have at least a Level 3 BSL qualification and additional training in working with Deaf students in educational settings. Many CSWs also specialise in specific subjects and may have subject-specific knowledge or offer Deaf awareness training.

Want to become a CSW or improve your skills? CPD training is available to enhance your effectiveness and knowledge in supporting Deaf students. Learn more about available training programs at Deaf Umbrella to ensure you’re well-equipped for the role.

CPD online trainig for british sign language students, and communication support workers.

Dress code

A CSW's appearance matters, too! The right clothing ensures the student can clearly see the CSW’s signs and facial expressions. We recommend:

👉🏻 For fair-skinned CSWs: Dark clothing (black, navy, dark grey, or olive green)

👉🏾 For darker-skinned CSWs: Light colours (beige, pastel, or cream)

These colours help the CSW’s hands and face stand out, making communication more effective. ⁠To know more about the main dress code and the big no-no's, read THIS article.

How to Book a CSW

Need a CSW for your educational setting? You can contact us via:

☎ Phone: 0333 700 7474 ✆ Mobile: 07786 965998 ✉ Email: office@deafumbrella.com Or simply click here to access our booking form!

Communication Support Workers (CSWs) are vital to creating an inclusive learning environment for Deaf and hard of hearing students. By collaborating with CSWs and understanding their role, you can ensure that every student has the same opportunities to succeed. For educators, students, and professionals alike, CSWs are an indispensable resource for accessible and equitable education.

Want to support Deaf students in your college? Download our free eBook, How to Support Deaf Students in Your College: The Role of CSWs in Inclusive Education. It’s packed with practical tips and strategies for fostering an inclusive, supportive learning environment.